General Store Policy
CODE OF CUSTOMER HONOR
“…where the difference is in the Savings & Customer Service.”
“Lowest Price Guarantee”
Some Manufacturers restrict retailers from publishing discounted prices on the Internet. Please email us, use our Quick Quote where available on our site or call us toll-free at 1-800-860-4077 for our guarantee LOWEST prices!
45-Day Best Price Guarantee*
Buy with FULL CONFIDENCE! If you find a lower advertised price from any authorized U.S. musical instrument retailer/dealer*, call or email us. We’ll match and beat any verifiable advertised price before or after the sale.**
If you’ve already purchased from us and find a lower total advertised price within 45 days of your purchase, contact us via phone or email and we’ll refund the difference after verification. We are committed to making sure you get the SAVINGS we promise you!
*identical item, in stock and advertised for less at any authorized U.S. dealer (auction web sites excluded), we will beat that price up to 45 days after shipment of your purchase. This guarantee does not apply to discontinued, special order, blemished, damaged, closeout, open box, refurbished or auction items. **price includes competitor’s shipping and handling charges.
30-Day Satisfaction Guarantee**
We guarantee all our items to be as described and against defects. If you are not satisfied with a product, return the product within 30 days from delivery for exchanges or within 15 days from delivery for refunds.
*For Internet requests, please contact us at firstname.lastname@example.org and have the competing online store website address (preferably the specific product page URL) included for our representative. We’ll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details. Advertised items must be a factory-sealed new product, not refurbished. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor’s offer). InstrumentalSavings.Com will match combined or multiple offers at its sole discretion. Again, we will do our best to make sure you get fair treatment with the most savings.
**The above “30-Day 100% Satisfaction Guarantee” does not apply to all instruments (ie: world instruments), it depends on the instrument’s manufacturer’s return policy. Therefore, for some instruments, customers will only have a 15-day window from the date of delivery to return the item. Furthermore, a “full refund” is less any shipping, handling and any other fees associated with the item such as certain manufacturer’s restocking fee.
100% Secure Purchase Guarantee
We guarantee that any purchase you make on our InstrumentalSavings.com website will be 100% safe! Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled format that can only be decrypted by an authorized merchant. InstrumentalSavings’ servers use Secure Sockets Layer (SSL), an encryption technology that works with all popular internet browsers including Internet Explorer, Netscape, Firefox, and AOL, so that only InstrumentalSavings can read a buyer’s contact information. We are certain after successfully shopping online at InstrumentalSavings, you will be on your way to appreciating the convenience and security of shopping from home.
- Items usually ship in 24-48 hours
- You will receive an email with your tracking number as soon as your product has been shipped
- Check the status of your order by logging on to your account on our website
- Items Ship only on business days, no weekends or holidays.
- Good for ground shipping in the 48 Contiguous United States
- Orders/Items above $137 (before shipping costs or any applicable sales tax)
- Orders with free shipping are sent via ground shipping. Regular shipping charges will be applied to orders sent via other shipping methods (e.g. 2nd Day Air, Next Day Air).
- If an item is purchased with free shipping and then returned, shipping charges will be deducted from the amount refunded to the customer unless the item is being returned due to a defect.
- Regular Shipping charges apply for oversize items, international shipping. (Next Day, 2nd Day and 3-Day Select are also available.)
Does InstrumentalSavings.com ship internationally?
We ship anywhere in the world. Some restrictions on shipping abroad are imposed by certain manufacturers, please contact us for more information. Yamaha products will be shipped only to addresses within the United States. Orders to be shipped to FPO/APO/DPO addresses can only be delivered by the US Postal Service. A few oversize items we sell can not be delivered to FPO/APO/DPO addresses because of US Postal Service size restrictions.
To learn more about our international shipping options, please contact our Customer Service Department at 1-800-860-4077.
Please note that you are responsible for all customs and duty charges along with any “additional” brokerage that may apply for complex customs-clearance procedures.
Credit Card Fraud
We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. All orders will be processed promptly once the verification process is completed. However, the best way to ensure prompt processing of your order is to have it shipped directly to the billing address on file with your credit card company. If we are unable to contact you within a reasonable period of time, the order may be canceled.
Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.
InstrumentalSavings.com wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will refund the purchase price of your item but not the original shipping charge. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping may be deducted from your refund. You must complete the Return Authorization Form online to obtain authorization. Any unauthorized returns will not be accepted. Customers are responsible for return shipping costs.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. InstrumentalSavings will assume the return shipping charges for defective products. As with all returns please e-mail us at email@example.com to receive authorization or simply refuse the shipment if the damage is evident at time of delivery.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
***If shipping carrier needs to change the shipping address of a order in transit , then we have the right to charge the fee after its been delivered***
Terms of Sale: We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, due to changes in descriptions, images, availability, and prices – some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-860-4077.
Backordered Items: InstrumentalSavings makes every reasonable effort to post accurate information about the availability of each item and when backordered items will become available. However, the information on our site is only as current as the most recent report provided by the manufacturers. Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed.
Order Cancellations must be canceled before 3pm PST within the 24 hour period or a 3% merchant processing fee will be charged. Any cancellation request made after 24 hours of the purchase is also subject to a manufacturers re-stocking fee of 18%. Items that are personalized, made to order (MTO) or custom orders cannot be returned or cancelled once production begins. In an event where an exception is made, there will be a 6% cancellation fee for orders placed after 24 hours.
Placing an order indicates acceptance of all terms and policies stated herein. These terms and conditions are subject to change without notice. It is the customer’s responsibility to remain familiar with these terms and conditions. Please check this page periodically for updates and changes.
If you have questions that are not answered above, or if you have a problem with your order, please contact our customer service department by email at firstname.lastname@example.org. We respond to all e-mail inquiries by the end of the following business day, usually much sooner.