The new Conn-Selmer, Inc. warranty policy went into effect October 1, 2005 for Dealer purchases. Dealer instrument purchases prior to this date are covered under the warranty card shipped with that instrument.

If a customer does not have a warranty card, the warranty terms in effect for that item would be as of the purchase date for the end user. Conn-Selmer reserves the sole right to identify correct warranty terms.

General Limited Warranty
Conn-Selmer, Inc. warrants that this instrument is free from defects in manufacturing, material and workmanship for five years. During the warranty period, and upon proof of purchase, Conn-Selmer will, at its option, either replace or repair a defective instrument or defective part should manufacturing defects become apparent during that time. Repair or replacement as provided under this warranty is your exclusive remedy.

Cracking of natural wood instrument bodies on piccolos, double reeds and clarinets may occur due to environmental conditions and would most likely not be viewed as defective. However natural wood instrument bodies deemed defective will be repaired or replaced during the five-year warranty period.

This Warranty also gives you specific legal rights, and you may also have other rights, which vary from state to state.

Warranty Does Not Include
This Warranty does not apply to instruments sold through dealers not authorized to do so by Conn-Selmer, Inc. This warranty does not cover instruments that have been used previously and is not transferable. Cases are not included in this warranty.

This Warranty does not apply to any damage that, in the warrantor's judgment, has been brought about by repair or alteration done by a repairman not specifically authorized to do so in writing by the warrantor, misuse, negligence, accident, or failure to reasonably and properly maintain the instrument. Conn-Selmer may offer to repair such damage, at its discretion, upon acceptance of repair charges by the instrument owner.

This warranty does not apply to shipping damage. Please contact the carrier for resolution of damage due to shipping.

This Warranty does not apply to plating or lacquer impairments caused by the acids inherent in the systems of some persons. It is recommended that the purchaser remove fingerprints from the instrument by wiping it clean with a soft flannel cloth as often as possible to avoid such impairments. Pads, felts, springs and corks are also excluded from this Warranty, as are external causes such as extreme temperature or humidity.

This Warranty shall not extend to consequential damages, which include but are not limited to loss of use of the instrument, inconvenience, or loss of revenues incurred by purchaser, unless otherwise provided for by applicable state laws.

Purchaser's Responsibilities
Remedies guaranteed by this Warranty are contingent upon purchasers allowing a full inspection by Conn-Selmer, Inc, or its duly authorized representative, of any alleged defective parts. Purchaser should retain this Warranty card and the original proof of purchase for presentation to the authorized dealer from whom the instrument was purchased; in the event service is required under the Warranty. If this is not possible, please contact Conn-Selmer at P.O. Box 310, Elkhart, Indiana 46515 USA.

Purchase must have a Return Authorization Number prior to returning the instrument to Conn-Selmer. Postage, insurance and secure packing for the return of instruments for Warranty repair or replacement is the responsibility of the owner. Conn-Selmer will pay return charges for shipment back to the customer for approved warranty claims only. Any notice under this Warranty shall be made in writing to Conn-Selmer, Inc., P.O. Box 310, Elkhart, Indiana 46515 USA.